A seller on Amazon UAE is experiencing a persistent file upload error when attempting to resubmit product images for a rejected Brand Approval / GTIN Exemption application. Amazon’s rejection was clear (missing side images), but the platform is now blocking all image uploads, even after multiple troubleshooting attempts. This is a practical account-health and compliance issue affecting a seller’s ability to progress through Amazon’s approval workflow.
The Problem
- Brand Approval application rejected due to incomplete product/packaging photography
- Seller reopened the application to add missing images
- Every file upload attempt now fails — error returned immediately upon file selection
- Standard remedies (JPEG format, file size <10 MB, short filenames, box confirmations, re-login) have all been tried
Troubleshooting Steps Already Attempted
- Format conversion (JPEG via macOS Preview)
- File size optimization (under 10 MB)
- Filename simplification
- All required checkboxes and contact fields completed
- Session refresh (logout/login)
- Multiple retry attempts
Possible Next Actions
- Contact Seller Support directly — this may be a Seller Central platform bug affecting the specific application or account
- Create a fresh Brand Approval application — risky if prior work is lost, but may bypass the upload block (verify with Support first)
- Check browser/device — try a different browser or device to rule out local caching or extension interference
- Escalate to Amazon UAE support — region-specific issues sometimes require localized troubleshooting
How Squatio helps
While Squatio doesn’t directly resolve Seller Central platform bugs, sellers navigating brand compliance and GTIN strategy earlier in their product lifecycle can use Cortex (AI niche & category analysis) and Prospect (Product Database) to research which categories and niches have the clearest path to approval, and to validate product positioning before investing time in the application process. This doesn’t eliminate rejections, but it reduces the likelihood of preventable denials.
Have you experienced a similar upload block in Seller Central, or worked around it successfully? How did you resolve it?
Source: Reddit