A seller recently reported an issue where images uploaded through Amazon’s Image Manager appear on the product detail page initially, but then disappear from the US marketplace while remaining visible on other marketplaces—even when uploaded as Global images.
The Problem
- Images upload successfully and display for approximately one day
- Images then vanish from the US marketplace specifically
- Images remain live on all other marketplaces
- This occurs even when using Global upload settings
- The seller is looking for troubleshooting steps to prevent this from happening
Potential Causes & Troubleshooting Angles
While the exact root cause wasn’t determined in the original post, this type of marketplace-specific disappearance could relate to:
- Image compliance or content policy violations detected after initial processing
- Marketplace-specific technical syncing delays or reversions
- Account-level restrictions on the US marketplace that affect image permissions
- Temporary API or upload service issues specific to the US region
- Image file format or metadata issues that take time to flag
If you’ve experienced this issue, document:
- The specific images affected and their file formats
- Whether there are any recent account notifications or warnings
- The exact timeline between upload and disappearance
- Whether re-uploading or using a different image format resolves it
How Squatio helps
When troubleshooting listing visibility issues like this, Squatio Decode (ASIN lookup, listing visibility & Sentiment IQ review analysis) lets you inspect your live listing state across marketplaces in real time—including which images are currently indexed and visible. This can help you quickly confirm whether the issue is persisting, identify patterns in which images disappear, and verify when a fix has taken effect. Pairing this with detailed monitoring during your troubleshooting process saves time versus manually checking the live PDP repeatedly.
Have you encountered image disappearance issues on Amazon, and if so, was the cause ever identified—or did you find a workaround that prevented it from recurring?
Source: Reddit